Triassic provides focused expertise in support and maintenance of software.
Support and maintenance typically takes the efficiency of primary development teams and executive management, moving focus away from new initiatives to maintenance of legacy ones. Out-sourcing support and maintenance to an off-shore provider reduces costs and allows the core team to focus on strategic direction.
Various facets of software maintenance we undertake include:
Maintenance contracts are initiated at startup phase , and undergo a process suited to maintenance projects.
The maintenance process includes the following stages:
Triassic helps you provide Level-I and Level-II support to your clients.
Triassic provides 24/7 support capabilities (email, chat, phone and co-browsing) which you can leverage for faster, more effective resolution.
Triassic has well-defined processes for executing support contracts, based on SLAs we draw up with you. Support contracts may be time-based or issue-based. Various areas of technical support we provide:
You can use our resources to provide fast and efficient customer support at cost-effective rates. This includes pre-sales product information, order information, price and general customer support.
Using an off-shore support resource lends an advantage of providing round-the-clock support at very low cost, and works well as competitive differentiator.