Innovative Restaurant Operations & POS System

Business Challenge

• The existing system lacked flexible restaurant transaction reporting and offered limited customization.
• To improve sales and service, the client needed a fully customizable system to monitor day-to-day restaurant operations.

Solution & Implementation

We built an Android application for restaurant POS orders and payments. It supports different modes for servers, hosts, and owners, includes a table map for seating, and pairs with an admin management site for configuration and reporting.

• Role-based modes tailored for server (waiter), host, and owner workflows
• Table map screen to plot and manage customers by seating
• Admin management site to configure the system and explore a wide range of reports
• Support for dine-in, to-go, and delivery order types

Highlights

• Manage orders by seating arrangements for each table
• Coursing feature—orders from different courses are collected and fired automatically
• Fully functional and customizable table map
• Categorized and sub-categorized menus with vibrant food images
• Multiple and scheduled menus (for example, lunch automatically switching to dinner)
• Direct connection to kitchen printers when an order is fired
• Reports including restaurant statistics, category performance, server performance, employee reports, and end-of-day reports
• Contactless card payments via a Bluetooth payment gateway device

Business Benefits

• Reduced wait time—servers no longer wait in line to enter each order into a fixed POS terminal
• POS capabilities available on handheld devices
• Enhanced reporting to support business improvement plans